15x Privacy Policy — How your information is kept secure
This page clearly explains how 15x collects, uses, and protects your personal information. Your privacy is very important to us.
What types of data are collected
15x collects several types of information from you to operate the platform smoothly and provide you with the best service.
At registration, we collect your name, mobile number, email, and birth date. Additional documents may be requested for identity verification.
Records of deposits and withdrawals via bKash, Nagad, or bank are kept. Full card or account numbers are never stored.
Your device type, operating system, browser version, and IP address are automatically logged to ensure security.
Anonymous stats are collected about which pages you visit, how long you stay, and what sections you use.
How information is used
15x uses your data only for specific and legitimate purposes. It is never used for unauthorized or irrelevant activities.
- Account management: To secure your profile creation and login process.
- Identity verification: To prevent fraud and comply with legal obligations.
- Transaction processing: To ensure successful deposit and withdrawal requests in BDT.
- Customer Service: To resolve your issues quickly and effectively.
- Platform development: Analyzing usage patterns to improve service quality.
- Security monitoring: To detect and prevent suspicious activities.
15x never sells your data to advertisers or unrelated third parties.
Learn about cookies & tracking
15x website uses cookies—small text files stored in your browser to remember your preferences and login status.
We primarily use two types of cookies:
- Essential cookies: Required for login sessions and security. Disabling these will prevent the site from functioning properly.
- Analytical Cookies: Collects anonymized data to understand which pages are most frequently used.
You can delete cookies or disable new cookies anytime via your browser settings. However, disabling some essential cookies may cause issues with login or payments.
Data retention, security & third parties
Data retention period
Data is stored while your account is active and as needed to meet legal obligations. After account closure, personal data is deleted within a reasonable period, though financial transaction records may be retained longer for legal reasons.
Security measures
Your data is stored on encrypted servers. Firewalls and access controls prevent unauthorized entry. Payment info is protected with additional security layers.
Sharing Information With Third Parties
15x may share your data with third parties only in limited cases as listed below:
- Payment service providers (bKash, Nagad) — to complete transactions
- Law enforcement agencies — under legal obligation or court order
- Never shared with advertisers or unrelated companies
Your rights & policy updates
As a 15x user, you have several rights regarding your personal data:
- Right of access: You can request to know what information we hold about you.
- Right to correction: You can contact us to update any incorrect or outdated information.
- Right to deletion: When you close your account or request deletion, your personal data will be erased; however, some information may need to be retained due to legal obligations.
- Right to object: You have the right to object to the use of your data for specific purposes.
Policy updates
15x reserves the right to update this Privacy Policy at any time. Changes will be reflected on this page, with the "Updated On" date revised accordingly. We will try to notify users of significant updates.
Have questions? Contact us anytime
If you have any questions about this privacy policy or want to request information about your data, please email us directly.